Privacy and Data Protection Policy
For the practical reasons we need to know a certain amount of information about our guests and enquirers. In addition, there are a few things we are legally bound to record and retain. There is some data that is personal and we respect your wishes as to whether we keep this and what we do with it.
What personal data must we retain?
We are legally required to record the full name and nationality of every guest, dates of their stay, full home address and phone number.
We are also required to keep records of all business transactions for five years and for this we hold everything related to the contract between Purple Pillow B&B and the party, who made the booking, i.e. name, contact information, etc. We record the stay, correspondence relating to it and the associated financial transactions.
Note that we do not retain credit/debit card numbers, PIN or CVC codes in any form whatsoever.
Where do we get the data from?
We only get data directly from guests and enquirers. This may include other information that they have chosen to make public or becomes visible to us as a result of the booking or enquiry. For example, an email enquiry clearly contains the enquirer’s email address which we will need to reply with. A guest’s email signature may contain postal address, phone numbers, and even their employer’s identity. We would only ever take note of information that is relevant to a booking.
Who do we share it with?
Our starting point is that this information is private between us and that we share this information with absolutely no – one else. There might be the situation where a 3rd party (police, fire department and etc.) might have a legal right to see it on demand, and we reserve the right to share some data with them where it is necessary to do so.
If we sell the business we will not share the guest data with the new owners without the guest’s explicit consent to do so, at the time.
What do we do with it?
In general we use this information for your convenience or advantage in order to make your stay as much comfortable as possible. We might also use it for occasional marketing. For example if we have special offers or are hosting an event you’ve expressed an interest in, then we may like to offer it to our existing guests before making it public to everyone.
We will not contact you without your consent. We use the information collectively to keep track of and analyse our business through the years, etc. If it is longer than 5 years since your last stay or enquiry we eliminate all your records.
You may ask for a copy of the information we hold on you at any time. This we will normally do free of charge (the law provides for charging under certain circumstances). We are required to take reasonable steps to verify the identity of the person making the request. You may ask to be ‘forgotten’ at which point we will remove any information that is not required for legal or contractual reasons and we will not contact you in the future.
Guests are welcome to contact us at any time with any queries.